Customer Service Ratings
Every month, PBSI tracks and publishes customer service ratings. Month-after-month, year-after-year, for 10+ years PBSI has maintained a consistent rating of 95% or better for all tracked categories:
How is Quality Maintained?– How is a system created in which quality is delivered, month-after-month, year-after-year?
Client List – PBSI frequently publishes our entire client list with new proposals. Why are we so confident in what clients will say? Because we know the level of service they receive, and we know the kind of relationships PBSI maintains with clients. PBSI has the best support team in the business.
Experience - Seventy percent of PBSI employees have been with PBSI for 10+ years. The culture at PBSI, top-to-bottom; bottom-to-top, centers around excellence in customer service. Experience Matters. Caring matters.
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