Onsite Maintenance

PBSI Technology Services are available with a range of choices

Below is a summary of services included with a PBSI Onsite Maintenance Agreement

All PBSI Clients Receive

• Unlimited Phone Support for covered equipment
• Unlimited Direct Connect – Online Support for covered equipment
• Your chose - Fixed Fee Monthly Billing or Time & Materials Pay-Per-Service
• 100% No-Hassle Satisfaction Guarantee – You’re satisfied, or you don’t pay

On-Site Hardware Maintenance Services

• Onsite labor & travel time – unlimited trips
• Loaner Hardware included when unit is down
• Replacement parts included for covered hardware
• Guaranteed highest priority onsite scheduling
• Guaranteed spare hardware in PBSI office
• Full system restore from readable hard drive or readable backup – 100% up and tested!
• PBSI Response Time Guarantee *

Online Monitoring Service

• Available – See Managed Online Monitoring for Details

No matter which services you choose, PBSI Professional Technology Services team is here to help!

Contact PBSI for information or a quote:

ITsales@pbsinet.com

(800) 626-2306 ext.

* PBSI Response Time Guarantee - As long as a PBSI On-Site Hardware Maintenance Agreement is in effect, PBSI guarantees to be on-site in your office within 2-4 PBSI business hours of receipt of a critical service call.  PBSI also guarantees that if your system is completely inoperable for more than 10 consecutive PBSI business hours, PBSI will provide one month free hardware maintenance support for all hardware components covered under our agreement.

Resources:

• - Hardware Maintenance Flyer